4. If you wish to cancel your booking after the voucher has been issued, a nominal cancellation fee will apply. The cancellation fee varies according to the country of the hotel specified in your booking. The following table shows the amount that will be charged in each currency:

5. If you cancel your booking LESS THAN 4 (FOUR) DAYS prior to check-in, a cancellation fee equal to 1 (ONE) NIGHT'S accommodation cost will be incurred. The nominal cancellation fee (see Point 4) will NOT be charged in this case.

NOTE: Failure to arrive at your hotel will be treated as a late cancellation and will incur a cancellation fee as above.

6. All cancellations must be made IN WRITING by reply confirmation voucher email.
A Cancellation must be confirmed back to you by one of our consultants.
If you have not received a confirmation of the cancellation within 24 hours after submission,
it means we have not received it and you must resubmit it.

7. If you wish to amend your booking, a nominal amendment fee will apply. The amendment fee varies according to the country of the hotel specified in your booking. The following table shows the amount that will be charged in each currency:

Please note: the fee will be per each hotel amended, not the number of nights changed. For example, if you are travelling to the USA, made a booking for 2 hotels and are making amendments to both of these hotels, you will incur a fee of USD 5 x 2 = USD 10

Any amendment advised to us within 5 days of your arrival date or once you have arrived at the Hotel, may be treated as a late amendment. Late amendments may be subject to a fee based on the Hotel's amendment policy, as advised to Hotel Reservation Worldwide. If a Late Amendment Fee is applied, the nominal amendment fee will not be charged.

Should you ask to change a booking from one Hotel to another Hotel, you will NOT be charged an Amendment Fee. This will be considered as a cancellation of an existing booking, and the applicable Cancellation Fee will apply.

In order for us to ensure accuracy, we will only accept amendments IN WRITING by replay confirmation voucher email.

Please try to give us as much notice as possible to allow for sufficient time to contact the hotel(s) concerned and a new voucher to be sent to you.

An Amendment must be confirmed back to you by one of our consultants. If you have not received a confirmation of the amendment within 24 hours after submission, it means we have not received it and you must resubmit it.

If you require us to correspond with an email address that is not the one used in the original booking or the one via which the amendment was sent, please include the new details with the amendments required.

8. The client must submit a valid credit card when completing the credit card form. All care must be taken by the client to ensure that the information provided in the credit card form is correct. Hotel Reservation Worldwide takes no responsibility for any incorrect information submitted.

If the client wishes to alter the credit card after it has been charged, it will be treated as an amendment, and a corresponding amendment fee will apply - see Point 6.

9. The client must submit a valid email address on the Reservation Form. This email address will be used for all future correspondence relating to your booking. All care must be taken by the client to ensure that the information provided in the Reservation form is correct. It is the client's responsibility to advise Hotel Reservation Worldwide if an error in the email address was submitted on the Reservation Form or any other correspondence. Hotel Reservation Worldwide takes no responsibility for any incorrect information submitted.

10. Hotel Reservation Worldwide intends to provide you with all the services that you request from us. In rare cases, when it is not possible to confirm your reservation due to overbooking or other circumstances, we will endeavour to offer you an alternative of comparable price and standards. If this occurs, we will contact you via e-mail and request your authorisation to proceed with this new booking. If you decline the alternative, and you were already charged for the original booking, a full refund will be given to you as soon as possible.

11. Disclaimer: Hotel Reservation Worldwide makes its best efforts to ensure that all the information that appears on its website is accurate. However, Hotel Reservation Worldwide does not accept liability for any errors and/or omissions and reserves the right to change the information published at any time and without notice.

12. Complaints: In the case of any problem or complaint, it is imperative that the client informs Hotel Reservation Worldwide at the earliest opportunity in order that they have the chance to rectify the situation as quickly and efficiently as possible. Any complaint, which cannot be resolved locally, must be notified in writing to Hotel Reservation Worldwide within 3 (THREE) DAYS of the end of the service provided. A copy of the complaint must be also be submitted to and signed by the hotel manager. If a client fails to follow this procedure this may hinder the ability of Hotel Reservation Worldwide to rectify the complaint and reduce or extinguish any claim the client may have.

13. Hotel Information: All hotel information that is published on the website is current and is subject to change without notice. Hotel Reservation Worldwide has visited the majority of its featured hotels and every effort has been made to describe the hotels as accurately as possible. However, Hotel Reservation Worldwide cannot accept responsibility for facilities, which are temporarily not available, are under renovation or not suited to individual tastes and preferences. Redecoration and maintenance is necessary to the upkeep of the hotel and may take place without prior warning, whilst the hotelier or supplier will endeavour to keep inconvenience to a minimum. The effects of normal wear and tear can be expected in a hotel and these are beyond our control. Hotel Reservation Worldwide cannot accept responsibility for any disturbance or inconvenience to the client beyond their control nor for accidents in a hotel or loss caused by hotel management or staff.

14. Hotel Reservation Worldwide does not accept liability for any indirect or consequential loss arising out of the use or connected with its website or for any products or services purchased from its website.

15. Hotel Reservation Worldwide makes no warranty or representation about the suitability of any product or service purchased by the customer. Where permitted by law, the liability of Hotel Reservation Worldwide shall not exceed the price of the product or service purchased by the Customer.